
Richard O'Hara
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Buyer beware. When you first buy your vehicle the app is easily available. You give GM permission to do all sorts of things, and when your vehicle hits a certain mileage they start charging you. The permission you gave them is still there but they are not providing you any service. They can track your oil change intervals, speed, etc... not for you, but to deny warranty.
21 people found this review helpful
General Motors (GM)
September 4, 2025
We appreciate you taking time to leave a review. We take your privacy very seriously. All OnStar services are opt-in. Members decide whether a connection to their vehicle is activated or not, and you can deactivate at any time. Email socialmedia@gm.com with "ATTN: myGMC App/Richard O'Hara" in the subject line if you need help with this. ~Kyja

Mike Oglesbee
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Update: I didn't think it could get worse, but it has. The latest update caused the vehicle status to stop responding. The oil change, fuel level, etc. will not update anymore. I reinstalled the app, reconnected my phone to the vehicle, reaccomplished the trusted device steps, and even activated android auto. At least that got controls working again, but not anything else. To add insult to unhurt, if I close the app, it won't open back up unless I restart my phone. PITA
24 people found this review helpful
General Motors (GM)
August 18, 2025
Seeing the status and diagnostics of your vehicle is a core feature of the app that we don't want you missing out on, Mike. Our team here would love to step in and see if we can be of assistance. To begin, please email us at socialmedia@gm.com with "Attn: myGMC App/Mike Oglesbee" in the subject line with more information. ~Jacob

Timothy Scharnagl
No climate control with the recent update. I had the feature when I first purchased the vehicle, then with the update they took it away. Ridiculous for an app that you essentially have to pay for since it requires OnStar to connect. Other, much cheaper vehicles, offer free apps with all the bells and whistles. Support was nice, but essentially useless. Kept having me clear cache, history, uninstall, and reinstall. Never worked, but each rep had me do the same to no avail. Other features work.
11 people found this review helpful
General Motors (GM)
July 14, 2025
Thank you for your review, Timothy. We're sorry to hear of your trouble with the app and any previous support. If you're having concerns, you are welcome to email socialmedia@gm.com with more details so that our team can look into this further. ~Jordan